Shipping Locations, Costs and Times

Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout. Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page. International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

Returns, Exchanges and Refunds

We are very sorry that the product did not work for you! We proudly offer a 90-day 100% money back guarantee of the purchase price of the item excluding the cost of shipping the item back to us. Please email our support team at support@alphapaw.com for assistance with your return.

Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!