Refund policy
Returns, Exchanges and Refunds
We are very sorry that the product did not work for you! We proudly offer a 30-day money-back guarantee of the purchase price of the item, excluding a restocking fee. Please email our support team at
support@alphapaw.com for assistance with your return.
Exchanges & Damaged Items
If you need to exchange an item, or to report a package damaged in transit, please email our support team at
We’re here to help!
Canceling An Order
Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!