Shipping Locations, Costs and Times

Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout. Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page. International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

Returns, Exchanges and Refunds

Returns are no problem with us and we try to keep it simple. We proudly offer a 30-day money-back guarantee of the purchase price of the item, excluding a restocking fee.

Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!

Contact Us

CONTACT US

Need help?

Let’s chat.

Our customer satisfaction team is standing by, ready to help however we can. Hit us up!

OUR COMMITMENT TO SERVICE EXCELLENCE

We’re in the business of

making tails wag.

We’re in the business of making tails wag – so when you’re not happy, we’re not happy. That’s why we’ve always seen customer satisfaction as our #1 priority.

Our commitment to service excellence is embedded at each level of our organization, from the friendly USA-based customer happiness agents who take your calls, all the way up to our beloved founder & pack leader, Ramon. Nothing makes us happier than making you happy. So go ahead – give us a chance to impress you. Reach out using your preferred method of contact below, and let us show you how serious we are about delivering outstanding customer service.