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Help & Faq

Have questions? We have answers.

Shipping, Delivery & Coupons

Shipping Locations, Costs and Times

We ship worldwide! For order processing and fulfillment, please allow at least 2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. 

Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout. 

Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page.

International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

Sales & Coupons

From time to time we offer coupon codes, or have promotional sales on our website. Only one coupon code can be used per order, you can enter your code during the checkout process.

If you forgot to enter your code, our support team is more than happy to apply your discount code, post transaction! Email our support team at support@alphapaw.com within 24 hours of placing your order, and we will process your discount within 2 business days. Please note that multiple discounts cannot be applied to a transaction, but we will do our best to accommodate your request.

Returns & Refunds

Canceling an Order

Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly,so we can't guarantee the cancellation, but we'll do our best. We appreciate your understanding and value your patience!

Returns, Exchanges and Refunds

We are very sorry that the product did not work for you! We proudly offer a 30-day money back guarantee of the purchase price of the item excluding a restocking fee. Please email our support team at support@alphapaw.com for assistance with your return.

Exchanges & Damaged Items

If you need to exchange an item, or to report a package damaged in transit, please email our support team at support@alphapaw.com We’re here to help!

Alpha Paw Prints Products

Due to the prints being a customized item, we do not accept returns for these items. Keep in mind that we send your pet uploads to our artists directly after you purchase!

Orders can be cancelled only before you approve the artwork. Orders cancelled past the 2 hour window (from when the order is placed) will incur a fee of $10 per pet for artwork. (This will compensate the artist for the time and effort put into the original artwork).

Ramp Questions

What is the Size of Dog Ramp?

The Ramp is 40 inches (100cm) in length and 16 inches (40cm) wide.

There are four adjustable heights at:

  • 12 inches (30cm)
  • 16 inches (40cm)
  • 20 inches (50cm)
  • 24 inches (60cm)

The bearings and support of the Ramp have been tested to hold weights of up to 80lbs (35kg) and the ramp itself weighs 14lbs.

How to train your dog to use Dog Ramp?

The trick for most dogs is training with treats, and lots of praise when they use the ramp. Many dogs will take to the ramp immediately and enjoy the freedom of running up and down, but if your dog is hesitant, training and persistence will help them get used to using their new method of transportation to the bed or couch!

VIEW THE FULL RAMP TRAINING GUIDE

Influencers & Partners

How to get your pet featured?

We'd love to feature your pet on our social media!

Tag us on Instagram for a chance to be featured @alpha.paw.

To sign up for our affiliate program to earn commission, apply here

Can’t find what you need?

Contact our Customer Service Team

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