Help & Faq

We ship worldwide! For order processing and fulfillment, please allow at least 2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders. 

Due to recent cost increases from shipping partners and the tariff tax on U.S. businesses, we ask customers to pay a small part of the shipping fee. Alpha Paw still covers most of the shipping cost in the Continental USA. For other rates please enter your shipping address at checkout. 

Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page.

International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

From time to time we offer coupon codes, or have promotional sales on our website. Only one coupon code can be used per order, you can enter your code during the checkout process.

If you forgot to enter your code, our support team is more than happy to apply your discount code, post transaction! Email our support team at support@alphapaw.com within 24 hours of placing your order, and we will process your discount within 2 business days. Please note that multiple discounts cannot be applied to a transaction, but we will do our best to accommodate your request.

Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly,so we can't guarantee the cancellation, but we'll do our best. We appreciate your understanding and value your patience!

We are very sorry that the product did not work for you! We proudly offer a 30-day money back guarantee of the purchase price of the item excluding a restocking fee. Please email our support team at support@alphapaw.com for assistance with your return.

If you need to exchange an item, or to report a package damaged in transit, please email our support team at support@alphapaw.com We’re here to help!

Due to the prints being a customized item, we do not accept returns for these items. Keep in mind that we send your pet uploads to our artists directly after you purchase!

Orders can be cancelled only before you approve the artwork. Orders cancelled past the 2 hour window (from when the order is placed) will incur a fee of $10 per pet for artwork. (This will compensate the artist for the time and effort put into the original artwork).