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Help & FAQs

If you are visiting from PawRamp.com or SausageDogCentral.com
you are in the right place!

Shipping & Delivery

Shipping Locations, Costs and Times

We ship worldwide, we do not have any shipping delays due to COVID-19 at this time.

Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout.
Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page.
International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

Returns & Refunds

Returns, Exchanges and Refunds

We are very sorry that the product did not work for you! We proudly offer a 90-day 100% money back guarantee. Please email our support team at [email protected] for assistance with your return.

Exchanges & Damaged Items

If you need to exchange an item, or to report a package damaged in transit, please email our support team at [email protected]. We’re here to help!

Canceling An Order

Please email our support team at [email protected] immediately regarding order cancelation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!

Ramp Questions

WHICH SIZE SHOULD I CHOOSE?

The difference between the two Ramps comes down to size; the size of your furniture and the size of the area where you'll use the ramp.

The Full Ramp is 40 inches (100cm) in length and 16 inches (40cm) wide.

There are four adjustable heights at:
12 inches (30cm)
16 inches (40cm)
20 inches (50cm)
24 inches (60cm)
The bearings and support of the Full Ramp have been tested to hold weights of up to 80lbs (35kg) and the ramp itself weighs 11lbs

The Lite Ramp is 32.5 inches (82cm) in length and 14 inches (35cm) wide.
There are two adjustable heights at:
12 inches (30cm)
16 inches (40cm)
The bearings and support of the Lite Ramp have been tested to hold weights of up to to 70lbs (30kg) and the ramp itself weighs 8lbs


TRAINING
The trick for most dogs is training with treats, and lots of praise when they use the ramp. Many dogs will take to the ramp immediately and enjoy the freedom of running up and down, but if your dog is hesitant, training and persistence will help them get used to using their new method of transportation to the bed or couch!

VIEW THE FULL RAMP TRAINING GUIDE

Promotional Partners - Work With Us

We'd love to feature your pet on our social media!

Tag us on Instagram for a chance to be featured @alpha.paw.

To sign up for our affiliate program to earn commission, apply here

Sales & Coupons

From time to time we offer coupon codes, or have promotional sales on our website. Only one coupon code can be used per order, you can enter your code during the checkout process.

If you forgot to enter your code, our support team is more than happy to apply your discount code, post transaction! Email our support team at [email protected] within 24 hours of placing your order, and we will process your discount within 2 business days. Please note that multiple discounts cannot be applied to a transaction, but we will do our best to accommodate your request.

This is our new home with tons of great pet products and merch all living happily together!
If you have questions about the move please
email [email protected]
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