Shipping Locations, Costs and Times

Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout. Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page. International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.

Returns, Exchanges and Refunds

We are very sorry that the product did not work for you! We proudly offer a 90-day 100% money back guarantee of the purchase price of the item excluding the cost of shipping the item back to us. Please email our support team at support@alphapaw.com for assistance with your return.

Please email our support team at support@alphapaw.com immediately regarding order cancelation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!

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Real pets. Real reviews. Real life.

20,000+ Reviews

Best customer service I’ve received from a company hands down! Their response time is super quick and you can tell they genuinely care about your satisfaction.

Jaime D.

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Very good experience with Alpha Paw. The product came quickly and was very well packaged. I will be using this company again. I love this ramp, too!

Donna S.

I love my ramp & how nice the customer service rep was when I called. This is a great company that actually cares about us!

Linda L.

I love Alpha Paw! They respond quickly to emails and are always so helpful and friendly. I have bought several products and love all of them.

Tammi B.

Superb customer service and high-quality products! Highly recommend Alpha Paw for our little four-legged companions

Sung C.

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The Alpha Paw Promise

We believe pets are part of the family, and family deserves the best.

That’s why we’re committed to helping pet parents like you give your pups everything they need to live happier, healthier, and longer lives. No unfamiliar ingredients, shady policies, or flimsy materials. Just honest, high-quality products designed & curated by pet parents, for pet parents. Because they’re worth it.

Now that’s something to bark about.

Learn More →

Approved by Vets,

Loved by Pets

"Many pet supply businesses don’t take the time to thoroughly research the health implications of the products they sell, much less seek out the medical advice of a Doctor of Veterinary Medicine like myself. That’s why I’m proud to partner with Alpha Paw – they truly care about the welfare of the pets they serve."

Dr. Ross Bernstein, DVM

Lead Veterinarian, Alpha Paw’s Pet Care Pros