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We’re in the business of making tails wag – so when you’re not happy, we’re not happy. That’s why we’ve always seen customer satisfaction as our #1 priority.
Shipping Locations, Costs & Times
Shipping Locations, Costs & Times
We ship worldwide! For order processing and fulfillment, please allow at least 2 business days. Processing and fulfillment time frame applies to all orders, including expedited shipping orders.
Shipping is free for orders over $40 USD in the Contiguous USA. For other rates please enter your shipping address at checkout.
Domestic Shipping (within USA) takes 3-8 business days to arrive unless otherwise stated on the product page.
International orders (outside USA) may take an additional 10-15 days to arrive. Additional taxes and duties are paid by the customer.
Returns, Exchanges & Refunds
Returns, Exchanges & Refunds
We are very sorry that the product did not work for you! We proudly offer a 30-day money back guarantee of the purchase price of the item excluding a restocking fee. Please email our support team at support@alphapaw.com for assistance with your return.
Sales & Coupons
Sales & Coupons
From time to time we offer coupon codes, or have promotional sales on our website. Only one coupon code can be used per order, you can enter your code during the checkout process.
If you forgot to enter your code, our support team is more than happy to apply your discount code, post transaction! Email our support team at support@alphapaw.com within 24 hours of placing your order, and we will process your discount within 2 business days. Please note that multiple discounts cannot be applied to a transaction, but we will do our best to accommodate your request.